Resources

Submission and Delivery Deadlines

Timeline of events that will impact your booking.

Order Date

This is the date you placed your order.

Cancellation Period

Within 48 hours of the Order Date, either the User or the Host can cancel for any reason.

Sample Arrival Date

The sample must arrive at the Host two days before the Run Date.

Instrument Run Window

This is the date range in which your samples will start on the instrument.

Data Delivery

Ten days after the Run Date your data is available to download.

Late Submission

Users' timely sample delivery prevents any run delays and allows other samples schedule for the same run to be completed on time. Similarly, host's timely data delivery allows users to complete their projects within deadlines. Users will be charged 1% fee if their sample arrives late, or if it is submitted in less than 2 business days prior to the Instant Booking start date. Why a fee? The Host will have to reschedule your sample and potentially delay another User's samples.

Cancelation Policy

Both User and Host can cancel an order within the first 48 hours of booking without penalties. If you cancel the order after the initial 48 hours, you will then be allowed to cancel only 3 orders every 6 months. If you cancel more than 3 bookings, your account might be deactivated.

Late Data Delivery

Hosts will be charged 1% fee if they miss their data delivery date, which is usually 8-10 days from the Instrument Run Window.

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